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Complete IT services,
one trusted partner
From proactive monitoring to disaster recovery — every layer of your business technology covered under a single, predictable monthly plan.
Your technology, proactively maintained — every single day
Keep your computers running clean, fast, and protected without the cost of a full-time IT staff. We monitor and maintain your entire technology environment around the clock so issues are resolved before they impact your business.
- Continuous monitoring of all endpoints, servers, and network devices
- Automated patching and software updates across all systems
- Remote and on-site support with 30-minute response guarantee
- Fixed unlimited service plan — one rate, no surprise invoices
- Telephony management, PC repairs, and vendor coordination
Infrastructure built stable, secure, and ready to scale
Servers are the core of your computer network. We design, manage, and monitor your server and network infrastructure so it stays stable and performs at its best — now and as your business grows.
- 24/7 server monitoring with instant alerting on anomalies
- Storage mirroring, virtual & cloud backups, and disaster failover
- Firewall management, SSID & VPN configuration
- CIO oversight, bandwidth optimization, and network planning
- Upgrades, migrations, and administrative security reviews
Your data is safe — even when the worst happens
Ransomware, hardware failure, accidental deletion — disasters happen. We put automated backup systems and rapid recovery plans in place so that when something goes wrong, you’re back online in hours, not days.
- Automated daily, weekly, and monthly backup schedules
- Encrypted off-site and cloud storage for all critical data
- Tested recovery procedures with documented RTO/RPO targets
- Ransomware-resilient backup architecture with immutable snapshots
- Rapid file and full-system restoration on demand
Seamless communication and cloud tools your team will actually use
We migrate, configure, and manage your business email and hybrid cloud environments — Microsoft 365, Google Workspace, and custom setups. Your team stays connected and productive whether they’re in the office or working remotely.
- Microsoft 365 and Google Workspace setup, migration, and management
- Email security — spam filtering, phishing protection, and encryption
- Hybrid cloud architecture — connecting on-premise and cloud systems
- License management and user provisioning/deprovisioning
- Teams, SharePoint, and collaboration tool configuration
Multi-layer protection before threats reach your network
Cybersecurity isn’t a product — it’s a posture. We build multiple overlapping layers of protection across your endpoints, network, email, and user behavior so threats are blocked at every entry point, not just one.
- Managed antivirus and anti-malware across all endpoints
- Next-gen firewall configuration and ongoing management
- Security awareness training for your staff
- Dark web monitoring for compromised credentials
- Multi-factor authentication deployment and enforcement
Real help for real people — whenever your team needs it
From setting up a new employee’s workstation to resolving day-to-day software issues — we take care of every user-level IT need. Your staff shouldn’t have to waste time troubleshooting. That’s what we’re here for.
- New employee workstation setup and onboarding
- Software installation, licensing, and troubleshooting
- Printer, peripheral, and hardware support
- Microsoft Office, productivity apps, and browser support
- Staff technology training and guided learning sessions
Stay connected from anywhere, without the complexity
Modern business communication shouldn’t be tied to a desk. Our VoIP phone solutions allow your team to make and receive calls from office phones, computers, and mobile devices while maintaining a professional business presence.
- Hosted VoIP phone systems for businesses of all sizes
- Mobile and desktop calling from any location
- Call routing, forwarding, voicemail, and auto attendants
- New phone setup, number porting, and system configuration
- Ongoing support, maintenance, and troubleshooting
Rounding out your IT coverage
Two more essential services included in your managed IT plan — keeping your files in sync and your team connected around the clock.
Real people. Real answers. Any time.
Our helpdesk is staffed around the clock with qualified technicians — not scripts. Call, email, or submit a ticket and you’ll hear back from a real person within 30 minutes, any time of day or night.
Build a Security-First Workforce
Empower your team to recognize threats, avoid common mistakes, and respond confidently to cybersecurity risks through practical, easy-to-follow awareness training.
Locations we serve
We provide on-site and remote IT support across Western Washington and Chicagoland. Whether you’re in the city or the suburbs, our team is close by and ready to respond within 30 minutes.
Homewood, IL
Cook Country
On-site and remote
Flossmoor, IL
Cook Country
On-site and remote
Hazel Crest, IL
Cook Country
On-site and remote
Tinley Park, IL
Cook Country
On-site and remote
Olympia Fields, IL
Cook Country
On-site and remote
Country Club Hills, IL
Cook Country
On-site and remote
Chicago Heights, IL
Cook Country
On-site and remote
Matteson, IL
Cook Country
On-site and remote
Hammond, IN
Lake County
On-site and remote
Munster, IN
Lake County
On-site and remote
Gary, IN
Lake County
On-site and remote
Whiting, IN
Lake County
On-site and remote
Dyer, IN
Lake County
On-site and remote
Schererville, IN
Lake County
On-site and remote
Crown Point, IN
Lake County
On-site and remote
Tacoma, WA
Pierce County
On-site and remote
Bremerton, WA
Kitsap County
On-site and remote
Port Orchard, WA
Kitsap County
On-site and remote
Port Orchard, WA
Kitsap County
On-site and remote
Poulsbo, WA
Kitsap County
On-site and remote
Bainbridge Island, WA
Kitsap County
On-site and remote
Port Townsend, WA
Jefferson County
On-site and remote
Gig Harbor, WA
Pierce County
On-site and remote
How onboarding works
From first call to fully managed IT in four straightforward steps. No disruption to your team.
Free consultation
We learn about your business, current setup, pain points, and goals. No pressure, no commitment — just honest conversation.
IT assessment
We audit your existing infrastructure, identify risks, and document everything. You get a full report and our recommended plan.
Smooth transition
We deploy our monitoring tools, configure your systems, and take over management with zero disruption to your team’s workday.
Ongoing partnership
Monthly check-ins, proactive updates, quarterly strategic reviews. We grow with you and adapt as your business evolves.
What Our Clients Say
Trusted by businesses across Western Washington and Chicagoland since 2012.
IT Support LLC’s staff is professional and personable. They respond quickly to our AK, OR and WA office IT needs and go the extra mile to ensure our equipment and systems function well.
We rely tremendously on our computer systems and the techs at IT Support LLC are easy to talk to and knowledgeable. They’ve been here for us when we need them.
Our branch’s network equipment was upgraded over the weekend with zero disruption—by Monday, we were working on the latest secure technology.
Mark continues to do an excellent job In his IT consultant role and IT Services LLC has proven to be vital to our FPH Restaurants and our Administrative Office Hub.
I have worked with IT Support LLC on several projects over the years. As an Admin in LA, they have helped me tremendously in Seattle and Chicago. They always have my back when I need professional remote IT work.
IT Support LLC has supported our Hotels for over 11 years. Their response to our 24/7 needs has been professional and always on time.
Service questions answered
Common questions about our services, plans, and how we work.
We tailor every plan to your business needs. During your free consultation, we assess what’s essential for your current situation and scale the plan accordingly. Most clients start with Managed IT and expand from there.
Most businesses are fully onboarded within 5–10 business days. The assessment and planning phase takes 1–3 days, followed by a smooth transition that doesn’t disrupt your team’s normal operations.
No problem. We work alongside existing infrastructure and tooling. We’ll document what you have, identify gaps, and recommend improvements — never forcing you to throw out what works.
We offer month-to-month agreements with no lock-in. We believe in earning your business every month through quality and reliability — not through contract obligations.
Absolutely. We specialize in supporting businesses with remote, hybrid, and multi-location teams. From VPN configuration to cloud file sync and remote endpoint monitoring — we have it covered.
Break-fix is reactive — you call us when something breaks and pay per visit. Managed IT is proactive — we prevent problems before they happen and you pay a flat monthly rate. Managed IT is almost always more cost-effective.
Ready to put your IT on autopilot?
Book a free consultation and we’ll build a plan around your specific business — no generic packages, no hidden fees.
Or call us directly: 312-957-7890