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Contact Us Assessment FormContact DetailsYour NameEmailCompany NamePhone NumberAddressAddress Line 1Address Line 2CityStateZip CodeCountrySelect CountryAfghanistanAland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Saint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBritish Virgin IslandsBruneiBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicDemocratic Republic of the Congo (Kinshasa)DenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyIvory CoastJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacao S.A.R., ChinaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestinian TerritoryPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRepublic of the Congo (Brazzaville)RomaniaRussiaRwandaRéunionSaint BarthélemySaint HelenaSaint Kitts and NevisSaint LuciaSaint Martin (Dutch part)Saint Martin (French part)Saint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia/Sandwich IslandsSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUgandaUkraineUnited Arab EmiratesUnited Kingdom (UK)United States (US)United States (US) Minor Outlying IslandsUnited States (US) Virgin IslandsUruguayUzbekistanVanuatuVaticanVenezuelaVietnamWallis and FutunaWestern SaharaYemenZambiaZimbabweBusiness ContextWhat does your company do, and how does technology support day to day operations?Are there any upcoming changes (growth, mergers, new locations, remote staff)?What prompted you to explore a new IT provider now?How many employees do you have today, and how many rely on IT systems?What is working well with your current IT setup?Network Overview & ArchitectureHow many physical locations do you have?Who designed the current network, and when was it last refreshed?Approximate number of Servers (on prem, cloud, or hybrid)?Are locations connected via VPN, SD WAN, or something else?Is there network documentation (diagrams, IP schema, credentials)?Approximate number of Network devices (firewalls, switches, wireless access points)?Internet, Firewalls & WirelessWho provides your internet service(s), and do you have redundancy?Is there centralized firewall management?Is guest Wi Fi separated from the corporate network?What firewall(s) are in place (brand, approximate age)?Any recurring internet or Wi Fi complaints from staff?Servers, Cloud & Critical SystemsAre you running on prem servers, cloud services, or both?Are servers virtualized? If so, using what platform?Are any systems vendor managed or unsupported?What are your mission critical systems (ERP, line of business apps)?Any systems that cause frequent issues or downtime?Security & Risk ManagementAre servers virtualized? If so, using what platform?Do you have any regulatory or compliance requirements (HIPAA, PCI, CMMC, etc.)?What security tools are currently used? Endpoint protection MFA Email SecurityIs security awareness training provided to employees?Any systems that cause frequent issues or downtime?Have you experienced Malware or ransomware? Phishing incidents? Unauthorized access?Backup, Disaster Recovery & Business ContinuityHow is data backed up today (local, cloud, both)?How often are backups tested?Do you have the following A disaster recovery plan A documented recovery time objective (RTO)If your main server went down tomorrow, how long could the business operate?What data is considered most critical?Has recovery ever been attempted?User Environment & DevicesHow many endpoints (PCs, laptops, Macs)?Who owns devices—company or employee?Any challenges supporting remote or hybrid users?Are devices standardized?Are mobile devices managed (MDM)?Current IT Management & Pain PointsWho currently handles IT (internal staff, another MSP, consultant)?How are IT issues reported and tracked?What do employees complain about most?What would “great IT support” look like to you?Access, Documentation & Transition ReadinessIs there centralized access management?Is documentation up to date?Are admin credentials stored securely?Has the current provider agreed to cooperate in a transition?Expectations, Budget & Decision ProcessWhat level of IT support are you looking for (basic, fully managed, strategic)?Who is involved in the decision making process?Are you looking for predictable monthly IT costs?What is your target timeline?Submit Assessment
